Clerical Assistant

Location: Soldotna, AK

Department: Peninsula Community Health Services

Type: Full Time

Min. Experience: Entry Level

REPORTS TO: Team Leader
WORK WEEK:   Full Time - not to exceed 40 hours per week, with an occasional Saturday scheduled
WAGE CLASSIFICATION: Non-exempt
OSHA RISK CLASSIFICATION: Low 
  
SUMMARY POSITION STATEMENT
This position exists to provide a more personal telephone contact, as well as confirming appointments and assisting with clerical tasks.  This position will also help facilitate access to care, to educate patients on policies and programs and to provide the necessary paperwork in a smooth and timely manner that begins the process when patients arrive to see the provider.

ESSENTIAL FUNCTIONS/ROLES & RESPONSIBILITIES OF THE POSITION:

  • Must have a positive attitude and a strong work ethic.
  • Possess and utilize professional telephone techniques.
  • Be proficient with telephone equipment and its functions.
  • Possess strong written and verbal communication skills.
  • Make and confirm appointments.
  • Be proficient in computerized data entry.
  • Explain office policies, procedures and programs to patients.
  • Assist patients in gathering their data.  Assure completeness of clinic forms.
  • Verify coverage with the patients’ payer source. 

OTHER DUTIES & RESPONSIBILITIES OF THE POSITION

  • Possess a basic understanding of computerized appointment program.
  • A basic knowledge of medical terminology and anatomy and physiology.
  • Collect fees and issue receipts.
  • Clerical skills including data entry & scanning.
  • Maintain electronic medical records (including data entry & scanning)
  • Other duties as required

LEGAL CONCEPTS:
Maintain confidentiality.
Follow federal, state and local legal guidelines.
Maintain HIPAA compliance.

POSITION REQUIREMENTS:
Education:  High School Graduate or equivalent
License:  No license required.
Experience:  2 years experience in a medical office preferred

Job Requirements:

  • Be able to operate telephone system and maintain functions of the system.
  • Must be computer literate, familiar with Microsoft Office Products and be able to type 25 words per minute.

  • Expected to read and respond timely to emails through Outlook.

  • Possess “people skills” and enjoy working in a health care setting.
  • Possess the tact required for fielding telephone traffic in a health care setting.
  • Maintain cleanliness in work areas as required.
  • Pass State required background and a pre-hire drug screen.

TYPICAL PHYSICAL DEMANS:

  • Prolonged sitting, chiefly at a telephone and computer terminal.
  • Occasional bending, stooping and stretching.
  • Requires eye-hand coordination and manual dexterity sufficient to operate a telephone, and other office equipment.
  • Requires normal range of hearing and eyesight to record, prepare and communicate appropriately.
  • May be occasional lifting papers or boxes up to 15 pounds.

CORE VALUES:

  • Treat all co-workers and patients with dignity and respect. 
  • Project a professional manner and image. 
  • Adhere to ethical principles.
  • Communicate professionally and effectively – focus on cooperation and win/win outcomes
  • Serve as community Liaison.
  • Abide by the policies and procedures outlined by PCHS including the Employee Manual
  • Follow and enforce the mission of PCHS.
  • Report any safety and/or health concerns to management as soon as they become apparent.
  • Follow and enforce the mission of PCHS.
  • Regular and timely attendance.
  • Expected to bring your best work to PCHS.
  • Expected to handle complaints and grievances professionally, adhering to the employee manual and to uphold employee core values as outlined in this job description.

JOB RELATIONSHIPS:

  • Coordinates with other clinic staff members.
  • Coordinates with medical providers.
  • Does not supervise any other employees.

***PLEASE TAKE NOTE OF THE FOLLOWING APPLICANT'S STATEMENT TO WHICH
YOU ARE AGREEING TO WHEN YOU SUBMIT YOUR APPLICATION ***

I understand that the employer follows an "at will employment" policy, in that I or the employer may terminate my employment at any time, for any reason consistent with applicable state or federal law. I understand that this application is not a contract of employment. I understand that federal law prohibits the employment of unauthorized aliens; all persons hired must submit satisfactory proof of employment authorization and identity; failure to submit such proof will result in denial of employment. I understand this application will be active for a period of one year; after that time, if I wish to be considered for employment, I must submit a new application.

I voluntarily authorize any present or former employer, firm, school, hospital, university, or government agency and it's employees or agents to release any and all information concerning my former position to any prospective employer, or it's employees or agents, making a request for such information. I understand that the information may include, but is not necessarily limited to, performance reports, transcripts, job descriptions, disciplinary reports and opinions regarding my suitability for the position.
I voluntarily release and hold harmless former employers, schools, hospitals or government agencies, and their employees or agents from any and all claims, liabilities, or damages arising from the disclosure or release of information or opinions concerning my professional qualifications.

I certify that all the statements herein are true and correct to the best of my knowledge and understand that any falsification or willful omission shall be sufficient cause for dismissal or refusal of employment.

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