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Certified Medical Assistant

TITLE: Certified Medical Assistant
REPORTS TO: Director of Operations with oversight by Medical Director for clinical supervision
WORK WEEK: Up to 40 hours per week
WAGE CLASSIFICATION: Non-exempt
OSHA RISK CLASSIFICATION: High

SUMMARY POSITION STATEMENT
This position exists to provide direct patient care, and to assist the health care provider in providing quality health care and work to improve health outcomes

ESSENTIAL FUNCTIONS/ROLES & RESPONSIBILITIES OF THE POSITION

  • Evaluate and treat patients within the scope of training, and capabilities as a health care professional
  • Be a patient advocate
  • Coordinate care with health care providers
  • Collect and document vital signs and history in the patient’s (EMR) medical record
  • Offer support and assistance to the provider
  • Apply principles of aseptic technique and infection control
  • Comply with "Universal/Standard Precautions" for infection control
  • Prepare and maintain examination and treatment areas including restocking work areas
  • Prepare patient and assist with examinations, procedures and treatments
  • Prepare and administer medications and injections as directed by provider
  • Recognize and respond to emergencies
  • Conduct patient education
  • Triage patients on the phone and face-to-face
  • Relay lab and/or radiology results to patients as directed by provider

OTHER DUTIES & RESPONSIBILITIES OF THE POSITION

  • Perform veni-puncture as required
  • Collect and process specimens
  • Coordinate patient care information with other health care providers
  • Clean, sterilize and maintain instruments, equipment and supplies
  • Maintain clinical supply inventory as directed
  • Maintain cleanliness in work areas as required
  • Understands and supports the concept of the Chronic Care Model and the Health Disparities Collaborative.
  • Consistent attendance and punctuality is required and expected to work the hours set by PCHS and/or the schedule set by supervisor. 
  • Expected to complete required trainings such as CPR, Mandt, Mental Health First Aid and any others deemed necessary for this position.
  • Other duties as required

LEGAL CONCEPTS

  • Maintain confidentiality
  • Follow federal, state and local legal guidelines
  • Follow license criteria when licensure applies
  • Maintain HIPAA compliance

POSITION REQUIREMENTS
Education
: Graduate from a nationally accredited school of nursing or medical assisting required
License:   No license required.  Medical Assistant Certification required
Experience:   2 years prior experience in a medical office

JOB REQUIREMENTS:

  • Practice within the scope of education, training, and personal capabilities
  • Maintain mandatory certification and classes (CPR, infection control, etc) as directed by certification requirements.
  • Must be computer literate, proficient in Microsoft Office products and in computerized medical record data entry, and be able to type 25 wpm.
  • Possess a basic understanding of anatomy and medical terminology
  • Possess “people skills” with all age-groups and enjoy working in a health care setting
  • Perform basic clerical functions.
  • Expected to read and respond timely to emails via Outlook. 
  • Pass a state required background check and a pre-hire drug screen.

TYPICAL PHYSICAL DEMANDS

  • Occasional bending, stooping and stretching
  • Requires eye-hand coordination and manual dexterity sufficient to operate a computer, telephone, and medical equipment
  • Requires normal range of hearing and eyesight to record, prepare and communicate in writing, in person and by phone
  • An individual in this position may be exposed to communicable diseases and other diseases common to health settings, blood-borne pathogens, and physical hazards (eg needle sticks, etc)
  • Requires occasional lifting and transferring patients

CORE VALUES

  • Treat all co-workers and patients with dignity and respect
  • Project a professional manner and image
  • Adhere to ethical principles
  • Communicate professionally & effectively – focus on cooperation and win/win outcomes
  • Serve as Community Liaison
  • Abide by the policies and procedures outlined by PCHS including the Employee Manual
  • Follow and enforce the mission of PCHS
  • Report any safety and/or health concerns to management as soon as they become apparent
  • Regular and timely attendance.
  • Expected to bring your best work and attitude to PCHS.
  • Expected to handle complaints and grievances professionally, adhering to the employee manual and to uphold employee core values.

JOB RELATIONSHIPS:

  • Coordinates with other clinic support staff
  • Coordinates with medical providers
  • Works under the direction of Nurse Team Leader and in close cooperation with providers, works with minimal supervision, within the framework of established procedures and protocols
  • Does not supervise any other employee
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